Shipping Policy
Bike Delivery Information
Delivery nationwide is available by a pallet transport company at cost. We will usually dispatch your machine the same working day (if ordered before 1pm). If you require a fully built item we may need to dispatch the following working day as we need time to build and test your item.
Our standard delivery service is a 3 working day delivery from the date of dispatch. This means the item will be delivered on any one of the 3 workings days starting from the day after dispatch. IE: The item is dispatched on Monday by us...the item will be delivered to you Tuesday, Wednesday or Thursday. The item is dispatched Thursday by us...the item will be delivered to you Friday, Monday or Tuesday.
The transport company will usually phone approx 1-2 hours before delivering on the day. We cannot guarantee delivery times or phone calls. If you need to know which day your item will be delivered then please upgrade your delivery to a next working day service.
All our machines require a signature on delivery so someone must be in to sign. If no answer the transport company may charge a re-delivery fee which must be paid prior to the second attempt. Once again if you are unable to wait in for the delivery then we advise upgrading to the next day delivery so at least you know what day your item will be delivered on.
The pallet transport company will usually have a tail lift but the driver may need some help unloading. Large machines like the Road Legal Buggies will not fit on the tail lift and therefore will need fork lifting off. Your local depot can usually fork lift your buggy for you at the depot and allow you to collect from there. ID will be required. Please inform us if you do not have fork lifting facilities or cannot collect from the depot prior to dispatch so we can arrange delivery some other way.
Delivery prices for machines start from £49.99. Simply enter your postcode at check out to find out how much your machine will cost to be delivered to your address. Areas like Ireland, Isle of Man, Isle of Wight and Postcodes such as E, EC, N, NW, PL, SE, SW, TA, TQ, W, WC, CA, DG, KA, LD, LL, SA, SY, TD, EH, FK, G, ML, PA or TR will be considerably more.
If you need to know which day the item is going to be delivered then you will need to choose a next working day delivery. With the standard delivery option we cannot tell which day out of the three working days it will be.
When signing for your item you are signing to say received in good condition. Therefore you must check the condition of your item before signing. Any damage must be made by telephone or email within 24 hours.
Next working day delivery, AM or Saturday deliveries are available at an extra charge.
Courier Delivery For Parts & Accessories
All parts and accessories will be delivered by courier, our standard delivery is usually within 2-3 working days. We also offer a next working day delivery service at an additional charge. Occasionally an item may not be out of stock but we can usually get hold of these within 48hours so will forward straight on to you as soon as they have arrived. If you urgently require an item you can always double check the item/s are in stock before ordering.
If you have selected a next working day delivery and the item is not in stock then we will of course advise you of any delay. All items will require a signature, if you are not in when the courier company tries to deliver they should leave you a card with a parcel number and phone number to call to re-book the delivery or arrange collection from your local depot. When signing for your item you are signing to say received in good condition. Therefore you must check the condition of your item before signing. Any damage must be made by telephone or email within 24 hours.